Redefining Trust in Financial Services
What does trust look like in an AI-driven financial system?
As financial services become more digital, real time and automated, trust is both harder to build and more critical to protect. Banks and payments providers must deliver secure, seamless experiences while responding to more sophisticated fraud, rising regulatory expectations and rapid technological change. At the same time, AI is reshaping decision making across fraud prevention, risk management and customer interactions, making intelligent risk management central not just to resilience, but to growth and innovation, and increasingly a point of competitive differentiation.
This Financial Times briefing, in partnership with Enfuce, will bring together senior leaders from banking, payments, fintech and technology to explore how trust is being redefined in practice. From the role of AI in shaping decisions and customer experience, to how responsibility for protection is shared across the payments ecosystem, the discussion will examine how firms can balance innovation, security and accountability in an increasingly interconnected ecosystem.
Key Discussion Points
AI Control vs Accountability
As AI systems make more decisions independently, who is ultimately accountable when things go wrong?
The New Frontlines of Fraud
As fraud increasingly originates beyond financial institutions, where do the biggest vulnerabilities now lie?
Who Pays for Protection?
In an instant, interconnected payments ecosystem, who should bear the cost and responsibility of keeping customers safe?
Why Attend?
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Speaking Opportunities
Marianna Schapira
mariana.schapira@ft.com
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